Blendko 5-Year Craftsmanship Warranty

Every Blendko piece, across our bags, clothing, shoes and accessories, is handmade by skilled artisans. We stand behind that work wherever you are in the world: each piece is covered for five years from the date of delivery against faults in materials and craftsmanship.

This is a genuine commitment, so here is exactly what it does and does not include. This Warranty is provided by Blendko in addition to, and does not replace, your statutory consumer rights (see Section 8).

1. What's Covered

If a fault appears under normal, everyday use within five years of delivery, we will put it right. Across all our products, covered issues include:

• Fastenings that fail, including zips, clasps, buckles, buttons, poppers or magnets that break or stop functioning under normal use
• Straps, handles, soles or heels detaching or coming apart at their fixings
• Linings or seams splitting under normal use
• Leather, fabric, coatings or prints delaminating, cracking or peeling where not caused by wear, misuse or environmental exposure

This Warranty applies to the original purchaser, or to recipients of gift purchases who can provide valid proof of purchase. Acceptable proof of purchase includes an order confirmation email, order number, gift receipt, invoice, or purchase record associated with a Blendko account. It applies to items purchased directly from Blendko or an authorised Blendko retailer.

2. What's Not Covered

Because our materials are natural, some change over time is expected and is part of the character of the piece rather than a fault. The Warranty does not cover:

• Normal wear and tear, including patina development, softening, minor scuffs, scratches, pilling and colour change over time
• Accidental damage, misuse, neglect, or use beyond a piece's intended purpose
• Water, heat, chemical, perfume, cosmetic or environmental damage
• Damage resulting from improper washing, storage, care or cleaning
• Repairs, alterations or cleaning attempted by anyone other than Blendko or a service provider authorised by Blendko
• Items purchased second-hand, through unauthorised resellers, or from sources other than Blendko or an authorised Blendko retailer
• Loss, theft, or damage to personal belongings stored within the item
• Natural variations in colour, grain, texture, weave or finish that are inherent to handcrafted and natural-material products and are not manufacturing defects
• Damage arising from commercial rental, hire, resale activities, or unusually intensive professional use
• Issues relating solely to fit, sizing preference, or changes in personal measurements after purchase
• Faults not reported as soon as reasonably practicable after they become apparent

3. How to Make a Claim

1. Email order@blendko.com with your order number, a short description of the issue, and clear photographs (and video, where helpful) showing the fault.
2. We will review your claim and aim to respond within three business days.
3. Where needed, we may ask you to send the item to us, or to our production partner, for physical assessment before a claim is confirmed.
4. If the issue is covered, we will repair, replace or refund the item in accordance with Section 4.

We reserve the right to decline a claim where inspection shows the issue falls within the exclusions listed in Section 2. Where a claim is declined, we will explain the basis for our decision.

4. Resolution Options

Where a claim is approved, we will, at our reasonable discretion:

• Repair the piece using matching or comparable materials, where practicable
• Replace the piece with the same or a comparable item where the original is no longer available
• Refund the original purchase price where repair or replacement is not reasonably practicable. Where a claim is made after significant use has been enjoyed, Blendko may offer a partial refund reflecting the use already obtained from the item.

Repaired or replaced items remain covered for the remainder of the original five-year Warranty period and do not start a new five-year term unless we state otherwise in writing.

5. Return Shipping, Duties & Postage

For approved Warranty claims:

• Return postage: where a fault is confirmed, Blendko will reimburse standard, reasonable return postage costs incurred by you. If the claim is declined under Section 2, return shipping remains your responsibility.
• Cross-border duties and taxes: for international repairs or replacements, Blendko will cover standard outbound and return shipping costs, together with any customs duties or import taxes directly arising from the international shipment required to provide Warranty service.
• Proof of postage: please retain proof of postage. Proof of purchase is required to process any claim.

6. Craftsmanship, Care & Longevity

Blendko pieces are crafted from natural materials designed to age beautifully and last for years. Over time, premium leather and natural textiles may soften and develop a unique patina that reflects the individual journey of your piece.

To help maintain the appearance and structural integrity of your item, we recommend keeping leather and fabric away from prolonged dampness and direct heat, storing items in their dust bag when not in use, and cleaning leather with a soft dry cloth.

Natural aging, patina development, and subtle variations in texture and colour are expected characteristics of premium handcrafted goods and are not, by themselves, manufacturing defects covered under Section 1.

7. Assessment & Disputes

Where there is disagreement about whether an issue is a covered fault or excluded wear and tear, we will explain the basis for our assessment. If you disagree with our decision, you may request a second review. Where appropriate, we may suggest an independent assessment; any associated costs will be discussed and agreed in advance before proceeding.

This process does not limit your right to pursue a claim through your statutory consumer rights or any applicable dispute resolution process available to you.

8. Relationship to Your Statutory Rights

This Warranty is offered in addition to, and does not replace, reduce or limit, your statutory consumer rights. Under the Consumer Rights Act 2015, UK consumers are entitled to goods that are of satisfactory quality, fit for purpose, and as described. This includes:

• 30-day short-term right to reject, the right to reject faulty goods and receive a full refund within 30 days of delivery, subject to applicable law.
• Repair, replacement and other remedies, if goods are faulty, consumers may be entitled to repair, replacement, price reduction, or a final right to reject, depending on the circumstances and applicable legal time limits.
• Consumers may have legal rights for up to six years in England and Wales (and five years in Scotland) in relation to faulty goods, depending on the circumstances of the claim.

Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved directly through our internal process, Blendko is not currently committed or required to use a specific Alternative Dispute Resolution provider. However, we remain open to considering independent mediation or other appropriate forms of dispute resolution where suitable.

9. Limitation of Liability

Blendko's responsibility under this Warranty is limited to repairing, replacing or refunding the affected item as described in Section 4. Nothing in this Warranty limits any rights or protections you are entitled to under applicable law.

10. Changes to This Policy

We may update this Warranty Policy from time to time to reflect changes in our practices, materials, or legal requirements. The version in effect on the date your item was delivered will continue to apply to that item for the duration of its Warranty period. Material changes will be reflected in the “Last updated” date above.

11. Governing Law

This Policy is governed by the laws of England and Wales, without prejudice to any mandatory consumer protections you may be entitled to under the laws of your country of residence.

12. Questions

• Warranty & claims: order@blendko.com
• General enquiries: blendko@blendko.com
• Phone: +44 191 249 3968 (Monday–Saturday, 10am–6pm)