The Blendko 5-Year Warranty

Every Blendko piece — bags, and our clothing, shoes and accessories as they launch — is handmade by skilled artisans across Africa and designed in the UK. We stand behind that work wherever you are in the world: each piece is covered for five years from the date of deliveryagainst faults in materials and craftsmanship. This is a genuine commitment, so here is exactly what it does and doesn't include.

What's Covered

If a fault appears under normal, everyday use within five years, we'll put it right. Across all our products, covered issues include:

• Stitching or seams that come undone or unravel on their own
• Fastenings that fail — zips, clasps, buckles, buttons, poppers or magnets that break or stop working
• Straps, handles, soles or heels detaching or coming apart at the fixings
• Linings or seams splitting under normal use
• Leather, fabric or print delaminating, cracking or peeling that isn't caused by wear

What's Not Covered

Because our materials are natural, some change over time is expected and is part of the character of the piece — not a fault. The warranty does not cover:

• Normal wear and tear — patina, softening, minor scuffs, scratches, pilling and colour change over time
• Accidental damage, misuse, or use beyond a piece's intended purpose
• Water, heat, chemical or perfume/cosmetic damage
• Damage from improper washing, storage or cleaning
• Repairs or alterations made by anyone other than Blendko
• Items bought secondhand or not purchased directly from Blendko

How to Make a Claim

1. Email order@blendko.com with your order number, a short description of the issue, and clear photos showing the fault.
2. We'll review it and respond within 3 business days.
3. If it's covered, we'll repair, replace, or refund the piece — whichever makes the most sense.

Return Shipping

For an approved claim, you cover the cost of posting the item back to us, and we cover the repair and the cost of sending it back to you— anywhere in the world. Please use a tracked service when returning an item; we can't be responsible for parcels lost on the way to us.

Proof of purchase is required, and the warranty covers the original purchaser. Where a piece can't be repaired or the exact item is no longer available, we'll offer a comparable replacement or a refund.

Caring for Your Piece

A little care goes a long way. Keep leather and fabric away from prolonged damp and direct heat, store pieces in their dust bag when not in use, follow any care instructions on the item, and wipe leather with a soft dry cloth. Following the care guidance keeps your warranty intact and your piece looking its best for years.

Questions

• Warranty & claims: order@blendko.com
• General enquiries: info@blendko.com
• Phone: +44 7354 752884