Returns & Refunds Policy

At Blendko, every piece is crafted with intention — a careful blend of Western simplicity and African sophistication, made to celebrate your individuality. We want you to love every piece you receive. If something isn't right, we're here to make it right.

At a Glance

• Standard items: return within 14 days for a full refund
• Custom or personalised items: non-returnable (unless faulty or incorrect)
• Faulty or damaged items: report within 7 days for refund, remake, or replacement
• Sale or discounted items: exchange or store credit only

1. Returns on Standard Items

If you are not fully satisfied with a standard (non-customised) item, you may return it within 14 days of delivery. To be eligible, items must be:

• Unworn, unwashed, and unaltered
• In original condition with all tags attached
• Free from perfume, makeup, or signs of use
• Returned in suitable protective packaging
• Accompanied by proof of purchase

Items that do not meet these conditions may be refused and returned to you at your cost. The following are not eligible for return: underwear, swimwear, and hosiery (for hygiene reasons); items worn, washed, or damaged after delivery; items returned outside the 14-day window without approval.

2. Custom & Personalised Items

All custom or personalised pieces are made specifically for you and are therefore non-returnable, except where the item is faulty, damaged, or differs materially from the approved design — in which case we will offer a suitable resolution in line with Section 3.

3. Faulty or Damaged Items

If your item arrives damaged or with a manufacturing fault, contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs showing the fault. Once reviewed, we will offer a replacement, a remake (for custom pieces), or a full refund. Return shipping costs for faulty or incorrect items are covered by Blendko.

4. Sale & Discounted Items

Items purchased during a sale or promotional period are not eligible for refunds. They may be returned within 14 days for exchange or store credit. This does not apply to faulty items, which remain eligible for a full refund.

5. How to Initiate a Return

1. Email order@blendko.com within your return window, including your order number and reason for return
2. Wait for Return Authorisation (RMA) and instructions (within 2 business days)
3. Package your item securely and send using a tracked service
4. Once received and approved, your refund or exchange is processed within 5 business days

Returns sent without prior approval may be refused.

6. Return Shipping Costs

• Change of mind: customer covers return shipping
• Faulty or damaged items: Blendko covers return shipping
• Incorrect items sent: Blendko covers return shipping
• International returns (non-fault): customer covers return shipping

Blendko is not responsible for items lost in transit during return shipping.

7. Refunds

Once your return has been received and approved, refunds are processed within 5 business days; funds may take an additional 3–5 business days to appear. Refunds are issued to the original payment method only. If you paid using a gift card or store credit, your refund is issued as store credit. Partial refunds may apply where only part of an order is returned, items come back in reduced condition, or discounts were applied to the original purchase.

8. Exchanges

We offer exchanges on eligible standard items within 14 days, subject to availability. If the new item costs more, you pay the difference; if less, the balance is issued as store credit; if unavailable, a refund or store credit will be offered.

9. Your Statutory Rights

This policy does not affect your statutory rights under UK law. Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to a 14-day cooling-off period for most online purchases and a repair, replacement, or refund for faulty or misdescribed goods.

10. Contact Us

• Returns & Exchanges: order@blendko.com
• General Enquiries: info@blendko.com
• Phone: +44 7354 752884 (Monday–Saturday, 10am–6pm)

We aim to respond within 2 business days. Every piece is made for you. We want it to feel that way. Thank you for choosing Blendko.