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Returns & Refunds Policy

Effective Date: April 2025 | Last Updated: April 2025

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At blendko, every piece is crafted with intention — a careful blend of Western simplicity and African sophistication, made to celebrate your individuality. We want you to love every piece you receive. If something isn’t right, we’re here to make it right.

This Returns & Refunds Policy outlines your rights and our process for returns, exchanges, and refunds across all blendko sales channels, including our website, AI customisation platform, and retail locations.

At a Glance

  • Standard items: Return within 14 days for a full refund

  • Custom or personalised items: Non-returnable (unless faulty or incorrect)

  • Faulty or damaged items: Report within 7 days for refund, remake, or replacement

  • Sale or discounted items: Exchange or store credit only
     

1. Returns on Standard Items

If you are not fully satisfied with a standard (non-customised) item, you may return it within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered

  • In original condition with all tags attached

  • Free from perfume, makeup, or signs of use

  • Returned in suitable protective packaging

  • Accompanied by proof of purchase

Items that do not meet these conditions may be refused and returned to you at your cost.
 

The following items are not eligible for return:

  • Underwear, swimwear, and hosiery (for hygiene reasons)

  • Items that have been worn, washed, or damaged after delivery

  • Items returned outside the 14-day window without approval
     

2. Custom & Personalised Items

All custom or personalised pieces are made specifically for you and are therefore non-returnable.

Exceptions apply only where:

  • The item is faulty or damaged

  • The item differs materially from the approved design

In such cases, we will offer a suitable resolution in line with Section 3.
 

3. Faulty or Damaged Items

If your item arrives damaged or with a manufacturing fault, please contact us within 7 days of delivery.

Your request must include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault

Once reviewed, we will offer one of the following:

  • A replacement item

  • A remake (for custom pieces)

  • A full refund

Return shipping costs for faulty or incorrect items will be covered by blendko.
 

4. Sale & Discounted Items

Items purchased during a sale or promotional period are not eligible for refunds.

They may be returned within 14 days for:

  • Exchange

  • Store credit

This does not apply to faulty items, which remain eligible for a full refund.
 

5. How to Initiate a Return

To begin a return:

  1. Email returns@blendko.com within your return window, including your order number and reason for return

  2. Wait for Return Authorisation (RMA) and instructions (within 2 business days)

  3. Package your item securely and send using a tracked service

  4. Once received and approved, your refund or exchange will be processed within 5 business days

Returns sent without prior approval may be refused.
 

6. Return Shipping Costs

  • Change of mind: Customer covers return shipping

  • Faulty or damaged items: blendko covers return shipping

  • Incorrect items sent: blendko covers return shipping

  • International returns (non-fault): Customer covers return shipping

blendko is not responsible for items lost in transit during return shipping.
 

7. Refunds

Once your return has been received and approved:

  • Refunds are processed within 5 business days

  • Funds may take an additional 3–5 business days to appear

Refunds are issued to the original payment method only.

If you paid using a gift card or store credit, your refund will be issued as store credit.

Partial refunds may be applied where:

  • Only part of an order is returned

  • Items are returned in reduced condition

  • Discounts were applied to the original purchase
     

8. Exchanges

We offer exchanges on eligible standard items within 14 days, subject to availability.

  • If the new item costs more, you will pay the difference

  • If it costs less, the balance will be issued as store credit

  • If the item is unavailable, a refund or store credit will be offered
     

9. In-Store Returns

  • In-store purchases may be returned within 14 days with proof of purchase

  • Online orders must be returned via the online returns process
     

10. Your Statutory Rights

This policy does not affect your statutory rights under UK law.

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to:

  • A 14-day cooling-off period for most online purchases

  • A repair, replacement, or refund for faulty or misdescribed goods
     

11. Contact Us

If you need assistance, our team is here to help:

  • Returns & Exchanges: returns@blendko.com

  • General Enquiries: blendko@blendko.com

  • Phone: Available on our website during business hours
     

We aim to respond within 2 business days.

Every piece is made for you. We want it to feel that way.

Thank you for choosing blendko.

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